A stunning beautiful boat, run by a fantastic company
My wife and I booked a cruise through our Vietnamese Travel agent, Asiatica Travel (who were fantastic!) and we are so pleased that they booked us onto the Indochine Premium cruise. The boat is simply stunning; beautifully decorated and appointed, with a lovely sundeck, beautiful bedrooms (we were in a suite, which was gorgeous) and wonderful staff.
Unfortunately, I suffered an injury on day one (which was entirely my fault) which necessitated me being disembarked by speedboat and taken to a nearby hospital, where I was kept in overnight. So unfortunately, I could not get to enjoy the full cruise experience, but despite this, I only have positive things to say about the company.
Very shortly after suffering my accident/injury, they made the arrangements to get me to shore and hospital, and I was accompanied by at least three staff, and was then met at the hospital by the cruise manager, a lovely man called David, who could not do enough to assist my wife and I. He helped us translate, helped with all the necessary hospital paperwork, and even went to get my wife some food as we had not eaten dinner on the boat at the time of my accident.
He really did go above and beyond, and even returned the following morning to bring my wife breakfast and to arrange for her to go back to the boat to collect our luggage, which we'd had to abandon during the emergency disembarkation. He even arranged a taxi to take us to a hotel and came with us to help us check in and ensure we had everything we need. He was an absolute star, and is a real credit to the company.
You can often tell how good a company is by how they respond to a crisis, and I can honestly say that Indochine could not have done any more for us, their service and attentiveness and kindness cannot be overstated.
I hope to return one day to be able to complete the cruise, as it is a beautiful boat and I'm disappointed I did not get the opportunity to enjoy it fully.